Our Return Policy
We hope you love your purchase! However, if you’re not fully satisfied, we’re here to help. Please take a moment to review our return policy to ensure a smooth and hassle-free process.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide proof of purchase, such as a receipt or order confirmation.
- The return must be initiated within 30 days of the purchase date.
How to Return an Item
If you meet the return conditions mentioned above, follow these steps to return your item:
- Contact our customer service team to initiate your return.
- Provide your order number, reason for return, and any necessary details.
- Once your return is approved, we will provide you with a return shipping label.
- Pack the item securely in its original packaging and affix the return label.
- Ship the item back to us within 7 days of receiving the return label.
- Upon receiving the returned item, we will process your refund or exchange within 5-7 business days.
Return Exclusions
Please note that the following items are not eligible for return:
- Items marked as "Final Sale" or "Clearance" at the time of purchase.
- Gift cards and downloadable products.
- Opened or used items that are no longer in resale condition.
- Personalized or custom-made items.
Refunds
Once your return is processed, we will issue a refund to the original payment method. Please note that:
- Refunds may take up to 5-7 business days to reflect on your account, depending on your bank or payment method.
- Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective items).
Contact Us
If you have any questions or need assistance with the return process, our customer service team is here to help.
- Email: support@halospares.com
- Phone: (123) 456-7890
- Address: 1234 Retail Ave, City, State, 56789